For internet & TV providers

Know what happened to every lead you send us.

ProComm works your referred, inbound and overflow leads by phone and your markets door to door with local teams. Our own platform follows each lead from hand-off to install, and you get the record.

Start a lead program See a sample report

First call in 2m 35s

LEAD PC-24817

Fiber inquiry · provider web form

Zip 55401Source attributedPermission checked

Example

Lead receivedBy API from the provider, in real time
First callCloser trained on this provider's offer
SoldFiber 1 Gig · order entered in the provider's system
Install scheduledCustomer confirmed the window
Installed & activeMatched to the carrier's activation file
ReconciledCarrier payment matched; chargeback window tracked

Illustration. Customer details are fictional.1 of 6 stages

What you can hand us

The leads your team can't get to. The markets you haven't reached.

Start with one segment. We take it on, work it the way you would, and report every lead back to you.

Inbound overflow

Calls and chats your sales floor can't answer fast enough, routed to ProComm closers.

You send: Call transfers or a lead feed
You get: Answered, worked, reported

Web leads nobody worked

Availability checks and form fills your team hasn’t worked. We call only where the lead’s permission record allows it, and log every attempt.

You send: API feed, file or CRM export
You get: Time to first call on every lead

Shoppers who didn't buy

Abandoned orders and stalled quotes. A follow-up only inside the contact rules you set, and only where the permission record allows it.

You send: Eligible list and contact rules
You get: Recovered orders, by source

New markets, door to door

A footprint that's built but not sold. A local team that lives there knocks it, and stays.

You send: Serviceable addresses and zips
You get: Activity and sales by the area you define

How a lead moves through ProComm

One record, from hand-off to carrier payment.

We built our own platform because spreadsheets lose leads. Every lead gets one record, and every step is stamped on it.

Received

Leads arrive by API in real time, or by file or CRM export.

We record

Source and campaign
Time received
Contact permissions

Contacted

A closer trained on your offer calls, or a local rep visits.

We record

Time to first attempt
Attempts and outcome
Who worked it

Sold

The order goes into your system under the rep ID your program issues.

We record

Product and plan
Order number
Rep and team

Installed

We follow the order until it's installed and active.

We record

Install date
Activation match
Cancel reason, if any

Reconciled

Your payment file is matched line by line to the lead.

We record

Commission paid
Chargebacks
Unmatched lines, resolved

What your team receives

A weekly report you can check against your own system.

Your leads only, with your order numbers, so your team can verify every line. Exceptions are listed, not buried.

Partner report · Example Fiber Co. · Week of Oct 20Sample format · fictional data · not ProComm results

Leads received

412

by API and file

Attempted

97%

at least one contact attempt

Median first call

during staffed hours

Sold

29%

of eligible leads

Installed

86%

of this week’s sales

Chargebacks

1.9%

of installs, 90 days

This week's funnel

Received412

Attempted400

Eligible366

Sold106

Installed91

Lead detail

Lead	Source	Received	First call	Status	Your order #
PC-24817	Web form	Oct 20 2:14p	2m 35s	Installed	EF-88120
PC-24818	Overflow call	Oct 20 2:20p	live	Install Thu	EF-88124
PC-24822	Abandoned cart	Oct 20 3:02p	4m 10s	Sold	EF-88131
PC-24830	Door · Zip 63101	Oct 21 5:41p	at door	Installed	EF-88140
PC-24833	Web form	Oct 21 9:12a	1m 52s	Callback set	n/a
PC-23901	Web form	Aug 04 11:30a	3m 03s	Chargeback · Oct 22	EF-80455

Sample data. Figures and customers above are fictional, to show the format.

Your order number on every line, so you can match it to your own records.

Chargebacks shown, by rep and by source, so problems surface early.

Standards

Quality you can check, not just take our word for.

Every promise below comes with something your team can see: a document, a record or a report line.

Vetted reps

Every rep on your program is background-checked and sells under their own carrier rep ID. No shared logins, so every order traces to one person.

On request: onboarding checklist

Trained on your offer

Reps learn your plans, pricing and required disclosures, and pass a check before they sell for you.

On request: training record per rep

Your brand rules

We use only your approved offers and materials, in the form your agreement allows.

On request: approved materials list

Contact rules

Before outreach we check each lead’s source, permission record, do-not-call status and allowed contact methods. Leads that fail are held, not called.

On request: contact-permission log

Chargebacks watched

Cancellations and chargebacks are tracked per rep and per team, so problems show up early and get dealt with.

On request: chargeback report

One person to call

A named ProComm owner for your program, who answers when something needs fixing.

On request: escalation contact

For your vendor review

The questions your RFP will ask, answered up front.

A starting point. On a call we map your own requirements to what we can show you, and name any gaps before launch.

What you scoreProComm's answerWhat we hand you

Reconciliation & reporting

A weekly file of every lead with your order and account numbers, matched line by line to your activation and payment files.

Sample report · field definitions

Compliance

City permit register, badge standard, background-check process, contact-permission and opt-out log, certificate of insurance.

Compliance binder

Pay & chargebacks

Paid on verified activation under your program. Chargebacks itemized to your account number, never netted silently.

Sample statement

References

An authorized DIRECTV dealer since 2018. Provider references on request.

Reference contacts

Ramp & retention

Reps hired locally, with a headcount plan and permit lead times for your market.

Launch plan

Quality & fraud

Order confirmation with the customer, call review, complaints sent to you promptly, and a rep pulled from your program when warranted.

QA rubric · complaint log

Data & brand

Your approved materials only. Data access, permitted uses, sharing, retention, deletion and return are written into the program agreement. Your leads go to no one you haven’t approved, and are never sold.

Security summary

Exit

If we part ways, your leads and records come back in your format.

Exit terms

Documents marked as placeholders are being assembled. We’ll tell you what exists today and what doesn’t.

Request the diligence pack

Phone and field, one record

Three ways we sell. One place it's all tracked.

Whichever channel works the lead, it lands on the same record and the same report.

Phone

Closers

Trained closers work referred, inbound and overflow leads, during the hours your customers call.

Door to door

Local teams

Setters and closers who live in the market they sell. They're there next month, and the month after.

Network

Partner sales orgs

About 10 partner organizations send us leads. Each works under a written agreement and reports through the same platform.

Start small

Begin with one segment. Expand on results.

No big launch to bet on. A defined pilot, a scorecard agreed up front, and a review where you decide what's next. Dates below are illustrative; real ones are set after authorization, staffing, integration and permits.

Week 0

Scope it

Pick the leads or the market, the offer, and the contact and brand rules.

Week 1

Connect it

Leads flow to us by API, file or CRM export. Reps are credentialed and trained.

Weeks 2–6

Work it

Calls and doors start. You get the report every week, with exceptions called out.

Day 45

Review it

We go through the scorecard together. You expand it, change it or end it.

Questions providers ask

Straight answers.

Something else? Ask us on a call. We'd rather you check than assume.

Do your reps sell under our brand or yours?

Your offer, your approved materials and wording. Reps clearly identify themselves as ProComm and accurately explain that we are an authorized sales partner of yours, with every disclosure the law and your program require.

How do leads get from us to you?

Best is an API feed straight into our platform, so every lead is timed from the second it arrives. A daily file or a CRM export also works.

Who exactly is calling or knocking for us?

A ProComm rep, or a rep of a partner organization working under a written agreement with us. Either way they are background-checked, hold their own rep ID with you, and are trained on your offer. You get the roster, including which organization each person belongs to, before anyone sells. Your leads go to no one you haven’t approved, and we never sell them.

How do you handle calling and texting rules?

Before any outreach we check the lead’s source, permission record, do-not-call status and which contact methods are allowed. Opt-outs are honored and every attempt is logged. Door teams work within each city’s permits, solicitation hours and no-knock lists, and give the disclosures and cancellation notices that apply.

How are you paid?

Usually per activated sale, under your partner program's terms, with chargebacks applied the same way. We'll work to the structure you already use.

Is your experience in TV or internet?

Our longest record is as an authorized DIRECTV dealer. Internet (fixed wireless and fiber) is newer for us, which is exactly why we start every provider with a scoped pilot and a scorecard, so you judge us on your own results.

What do we agree before a pilot?

Coverage hours, lead volumes, territory, compensation and chargebacks, how leads are attributed, who handles install questions, and how your data is used, kept and returned. All in writing before the first call.

Can we see results before committing to more?

Yes. That's what the pilot is for: one segment, a scorecard agreed up front, a review at the end.

Tell us what you’d hand over.

A 30-minute call with Ryan Pickering. We’ll tell you plainly whether we’re a fit, and what a pilot would look like.

Request a call